The original purchase has aged off my account history. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will enter your community username and new password and done! StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Original review: April 16, 2023. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. am I just fucked out of $250? If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. You can request a refund from StubHub by email. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. StubHub only delivers earnings to sellers after the show has taken place. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub wont refund me for tickets I never received? The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Call us during our business hours. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. (Reuters) - The McGill rule has struck again. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Events postponed or rescheduled won't be refunded, Fowlks said. Exchanges will only be allowed for accessibility reasons. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Read the full policy. Email is another option for requesting a refund. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. Lots 81-82 Street C Email sent from StubHub. Customerscomplained to the media andfiled lawsuits. Of course! dont worry you can get your StubHub ticket refund(including any shipping/handling fees). No big deal, I know they use 3rd parties sometimes. From that StubHub wallet page you can request a refund instead of keeping the credit. StubHub wont refund me for tickets I never received? In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. All quotes delayed a minimum of 15 minutes. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. this link is to an external site that may or may not meet accessibility guidelines. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Click your state to see if you qualify! (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; StubHub stopped guaranteeing cash refunds. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? 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Opinions expressed are those of the author. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) NYU Local editor in chief, aspiring dolphin trainer. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. We also share information about your use of our site with our social media, advertising and analytics partners. How do I get my money back? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This may include details from your tickets (so be sure to keep them), or information from the event venue. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 100 % Guarantee my ass. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Your email address will not be published. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. We are changing the way you register and sign-in to the StubHub Community. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Yes, StubHub is both reliable and offers a refund policy. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . The industry leader for online information for tax, accounting and finance professionals. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. Privacy Policy. At the same time, buyers expect immediate refunds. But it isnt always that easy. We will process the refund to your original payment method within 5 days. StubHub's return policy is called the "FanProtect Guarantee". A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Tickets were either never delivered or arrived late. Customer service all the way to your seat, 2000-2022 StubHub. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Learn more about how we make money. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Enjoy!Make sure we land in your inbox, not your spam folder. (States, Store Locations, Prices, Types + More). StubHub offersthe retroactive refunds because the live events industry is opening back up. and would like to return it? Subscribe for full access to The Hollywood Reporter. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. So you don't think it's possible the original buyer got refunded and we just don't know about it? You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. Sometimes email clients send our first email to a spam or promotions folder. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. Those will be paid out by the end of May. No big deal, I know they use 3rd parties sometimes. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. If any of these tragic events occur, you will be eligible for a refund. If StubHub asks you to return the tickets you . Seller should not have contacted you that is against Stubhub policy. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Receive a coupon for 120 percent of your original purchase*. You can get a refund from StubHub by calling their customer service line. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Give them any information they may need. California seems, at the moment, to be confounding the high court. It is possible to request a refund on a purchased StubHub ticket manually. The FanProtect Guarantee is StubHub return policy. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Your email address will not be published. Many events this past month were canceled. StubHub will contact you as soon as possible. Let us teach you the major money lessons you NEED to know. But the circuit court has tightened the definition of a public injunction. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. Gilliam agreed in Mondays ruling. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. From that StubHub wallet page you can request a refund instead of keeping the credit. The suit explains how StubHub has changed its. Factbox: Why are Hollywood writers threatening to strike? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Danielle is the author of this solution article. However, StubHub offers a refund. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Postponed events may not be eligible for refunds. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. StubHub will contact you as soon as possible. Have you made a mistake by purchasing an excessive number of tickets? StubHub itself admitted no wrongdoing in the settlement.
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